Common Issues

Note

The Particl Academy is up-to-date with Particl’s latest version, Particl Desktop 3.3.1.

Got any issues not mentioned here? Then let us know about it so that we can help you out and update the Particl Academy!

General Support Questions

A payment is stuck. Can I abandon the transaction?

If, for any reason, you’d like to abandon a payment transaction before it’s included in a block, follow these steps.

  1. Copy the transaction ID (txid) to your clipboard.

    Open Wallet -> choose the corresponding wallet from the Wallet Chooser -> History -> find and unfold the TX from the Transaction Browser -> Click Copy TX ID

  2. Open the Console in the bottom left corner.

    Enter abandontransaction TXID where TXID stands for your transaction id in your clipboard which you can paste by pressing CTRL + V or COMMAND ⌘ + V on a Mac.

My coins are not showing up when receiving an anon payment

When you hold or receive coins in either blind or anon balances, the balances aren’t displayed on your Particl Desktop until you unlock it. This is a security measure.

  1. Make sure the payment was sent to the blockchain.

    Check the transaction on the Particl blockchain explorer .

  2. Make sure the receiving wallet is unlocked.

    Click on the Vault Icon in the top right corner.

  3. Make sure the receiving wallet’s blockchain is in sync.

    Open the Debug Console in the bottom left corner and enter the command getblockchaininfo then compare the chain height output to the Particl blockchain explorer status

My coins are not showing up when importing 24-word passphrase

  • Make sure you are using Particl Desktop 3.3.1.

  • Make sure you haven’t made any typo in any of the 24 words.

  • Enter your seed’s password as a 25th word, if you have any.

  • Try only entering your 24-word passphrase without any password.

  • If all else fails, do a hard reset of Particl.

Number of coins not showing up in private balances and transaction history

When you hold or receive coins in either blind or anon balances, the balances aren’t displayed on your Particl Desktop until you unlock it. This is a security measure.

Where can I find the logfiles of my wallet to resolve an issue?

## Blockchain debug.log
%UserProfile%\AppData\Roaming\Particl\debug.log

## Marketplace market.log
%UserProfile%\AppData\Roaming\particl-market\03\market.log

Marketplace Support Questions

I can’t find the marketplace on Particl Desktop

  • Make sure you are using Particl Desktop 3.3.1.

No listing is showing up on the marketplace (empty marketplace)

  • Make sure you are using Particl Desktop 3.3.1.

  • Check if in the top right corner the peers icon is a red circle. If it’s the case, Particl Desktop is not able to connect the network. Check your firewall settings and add an exception for Particl Desktop, and make sure your internet connection is available at all.

  • Leave Particl Desktop open for a few minutes so that it can sync the blockchain and load the market data. This can take several minutes and tends to take longer on slow internet connections.

I can’t publish a listing

  • Make sure you are using Particl Desktop 3.3.1.

  • Make sure you have enough PART in your public or private balance to cover the listing fees.

I can’t publish a listing - Notice: “Error fetching the fee estimate during publishing”

Make sure your PART balance in “Public” or “Anon” state has enough UXTO splits.

  1. Navigate to the Wallet app via the left handed side-navigation menu -> Select the marketplace’s wallet

  2. Open the SEND / CONVERT module

  3. Use the UXTO splitter slider to set a mid range amount and send some coins to yourself.

You should now be able to publish listings.

“Message did not send” error when trying to list multiple items at once

  • Make sure you are using Particl Desktop 3.3.1.

  • Scroll down to the bottom of the page and republish the listings that couldn’t be sent in a SecureMessaging (SMSG) message. You may need to repeat that step a few times until all items are published.

BasicSwap Support Questions

A swap is stuck. Can I abandon it?

If a swap seems “stuck”, simply wait until the atomic swap contract expires. Once it does, you’ll be refunded your coins. It is not possible for a swap to remain stuck indefinitely.

I do not see a deposit address nor a withdraw option in my PIVX wallet.

  1. Make sure that your PIVX wallet is synced at 100%.

  2. Go to Wallets > PIVX Manage, and click on the Reseed wallet button.

I am not able to build BasicSwap.

The instructions work for a wide variety of operating system. Make sure that you follow each step carefully and watch out for any error that the terminal returns.

Do not progress move on to the next step if the terminal gives you an error after typing a command. You need to resolve errors when/if they appear before you can continue, else the installation will not work. The terminal generally does a good job at telling you what went wrong and how to fix it.